FAQs
Frequently Asked Questions
Shipping Questions
Q: How long does shipping take?
A: We aim to process all orders within 2-3 business days. Delivery times vary by location:
- Domestic Orders: 7-10 business days.
- International Orders: 10-15 business days.
Q: How much does shipping cost?
A: Shipping is calculated at checkout based on your location and order size.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email. Use it to monitor your package’s journey through our Order Tracking page.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return window for products in their original condition. To start a return, contact us at support@coffeefeeds.com.
Q: How do I request a refund?
A: Refunds are processed upon receipt and inspection of the returned item. It may take 5-7 business days for the refund to appear in your account.
Q: Are there items that cannot be returned?
A: Personalized items, final-sale products, or items damaged by misuse are not eligible for returns.
Payment Questions
Q: What payment methods do you accept?
A: We accept the following secure payment options:
- Credit/Debit Cards (via Stripe).
- PayPal.
Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption to ensure your payment details are always safe.
Product-Specific Questions
Q: Are the products the same as shown in pictures?
A: Yes, we carefully curate and verify all products to ensure they match the images and descriptions provided on our website.
Q: Are your products eco-friendly?
A: We strive to select products that align with sustainable practices whenever possible. Specific eco-friendly options are marked on the product page.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive offers and updates on sales.